Working weekends at Morning Roast Café wasn’t thrilling, but it paid for books and late-night snacks. Most customers were tolerable—until she walked in.
It was just past ten, the lull before lunch. She strode in like she owned the place—heels, sunglasses, attitude. “Medium Americano. Hot,” she snapped, eyes glued to her phone.
When I handed it over, she took one sip and exploded. “This is pathetic,” she barked. “You probably can’t spell temperature.” Then she slammed the cup down, sending coffee flying. “Call the manager!”
I felt humiliated—but I wasn’t panicking. Because James, my manager, and I had a plan.
He emerged from the back, calm and serious. She unleashed her fury. He nodded, sighed dramatically, then turned to me. “You’re fired.”
I played my part—teary, trembling. “Please… my family needs this job.”
People were recording now. The woman panicked. “Wait! That’s too harsh. I didn’t mean for anyone to get fired!”
James stood firm. “We value customer satisfaction. There are consequences.”
She crumbled. “I’m sorry! I overreacted. Don’t fire him.”
James sighed. “If the customer insists… I suppose we can let it slide.”
Applause. Relief. She fled.
Once calm returned, James winked. “You’re rehired.”
Truth is, we’d rehearsed this. Our act wasn’t revenge—it was a mirror. To remind rude customers their cruelty has consequences.
Later, someone said, “That’s mean.” Maybe. But when adults scream at teens over coffee, they forget we’re human. Sometimes, the best way to deal with monsters isn’t to fight them…
It’s to show them who they are.
